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Tips and Tricks

Always use secure packaging materials and give clear shipment instructions on the package as well

Here are some additional tips to ensure your package arrives in a good condition:

Wrap the items inside separately if possible as this will prevent items smashing against each other.

Consider using polystyrene, bubble pack or alternative as an additional cushioning device.

Don’t overload the box.

Use strong tape / use a wide pressure sensitive plastic tape around edges of boxes and packets to prevent damage.

Consider the use of arrow-up labels. ( shipping marking )

Ensure that the address details cannot be smudged or liable to water damage.

For smooth delivery please ensure that the “from” (Shipper detail) and “to” (Consignee detail) fields on the package are filled in completely and correctly. This includes a complete address and phone number for sender and receiver.

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Understand the pricing formula of standard packages as well as irregular packages

Courier provider calculates the weight of each package using the following formulas and standards:

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The weight of each package in kilograms is based on whichever is greater between the volumetric and actual weight. Courier provider rounds weight up or down depending on certain criteria to establish the chargeable weight. Rounding weight for shipments applies as below:

Minimum shipmentMinimum shipment weight is 1 Kg

If the shipment weight is more the 1 Kg than the rounding weight will be applied as :

Package weight up till 0.3 kg will be rounded down. Package weight of more than 0.3 kg will be rounded up.

rounding downExample of rounding down:

If shipment weight is 1.3 Kg then the chargeable weight will be 1 Kg.

If shipment weight is 2.2 Kg then the chargeable weight will be 2 Kg.

rounding upExample of rounding up:

If shipment weight is 1.31 Kg then the chargeable weight will be 2 Kg.

If shipment weight is 2.45 Kg then the chargeable weight will be 3 Kg.

If the shipment weight is more the 1 Kg than the rounding weight will be applied as :

Package weight up till 0.3 kg will be rounded down. Package weight of more than 0.3 kg will be rounded up.

If shipment weight is 1.3 Kg then the chargeable weight will be 1 Kg.

If shipment weight is 2.2 Kg then the chargeable weight will be 2 Kg.

If shipment weight is 1.31 Kg then the chargeable weight will be 2 Kg.

If shipment weight is 2.45 Kg then the chargeable weight will be 3 Kg.

Our products and services are of no use to you if the packages contents contain items prohibited by the courier companies.

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The following items are prohibited and cannot be shipped and/or delivered by Courier Provider:

Personal Letter, Postal Mail or Postcard

Explosive and/or Flammable Items

Narcotics and/or any other addictive drugs

Pornographic Materials

Alcoholic Beverages

Plants & Animals

Guns, knifes & firecrackers

Certain jewelry, precious stones, stamps & cash

Gambling Devices

Protect the full value of your packages with Insurance

Deliver your package with insurance protection. Insurance will cover value of the package for damage and/or loss. Any shipment with item value of more than 10 times that of the shipment charge, is subject to a mandatory insurance charge

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Steps to insure your delivery packages:

Declare your shipment value.

All shipments that have item value of 10 times that of the shipment charge must be insured as well as any packages with High Value (Hvs) items.

Insurance fee paid by the Shipper is as much 0.2% x shipment value + Rp 5.000,- administration fee.

High Value items :
Mobile phone, mobile reload voucher, watches, camera, other electronic equipment and other high value shipment

Any claim must be submitted as a claims letter within 10 days after the shipment has been completed to receive compensation. Please submit the aforementioned claims with the allotted time to KShipper and we will coordinate with Courier Provider to ensure that you receive the related compensation.

Certain criteria may result in a shipment being billed more than standard packages

Certain shipments when using Courier Providers are subject to surcharges when:

Package weight of 150 kilos or more is subject to 50% additional surcharge from published rate.

Goods categorized as dangerous goods are subject to 100% additional surcharge from published rate.

Packages containing vehicle machinery items are subject to 100% additional surcharge from published rate.

Goods that are packaged using wood packing materials are subject to a 100% increase in the shipping costs.

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